Refund policy.

When you buy a StraSync paid plan, you purchase from Paddle (the merchant of record / authorized reseller). Paddle processes payment, tax, receipts, renewals, and refunds for those transactions under Paddle's Buyer Terms (https://www.paddle.com/legal/buyer-terms) and Refund Policy (https://www.paddle.com/legal/refund-policy).

StraSync provides the software after your subscription is active. Product support for using StraSync is provided by StraSync. Payment and refund administration for checkout transactions is handled by Paddle, with StraSync assisting where helpful.

Nothing in this policy limits mandatory consumer rights under applicable law. If local law or Paddle's policy gives you stronger rights, those rights apply.

In line with Paddle's standard refund practice for eligible digital product and subscription transactions, you may request a refund within 14 days of the relevant transaction date.

For subscriptions, this typically covers the first paid charge after checkout (and, where a free trial converts to paid, the first paid charge after the trial ends, subject to Paddle's rules). Subsequent renewal charges are generally non-refundable except where required by law or approved by Paddle on a discretionary basis.

A request submitted within 14 days does not automatically guarantee approval in every case. Paddle reviews eligibility under its Refund Policy, including fraud or abuse checks. Where a refund is approved, access to paid StraSync features for that purchase may end.

If consumer protection law in your country grants a longer or unconditional withdrawal right (for example certain EU/UK rules), that statutory right is not reduced by this policy.

Email billing@strasync.app within 14 days of the charge and include your workspace name or slug, account email, approximate purchase date, and reason for the request. We will help confirm your subscription status and coordinate with Paddle.

You can also request a refund directly through Paddle using the "View receipt" or "Manage subscription" link in your Paddle confirmation email, or via Paddle buyer support (https://paddle.net) by selecting the refund option.

Approved refunds are typically returned to the original payment method within about 14 days of approval, subject to your bank or card issuer's processing times.

Canceling your subscription stops future renewals. Access to paid features usually continues until the end of the billing period already paid for.

Cancellation alone does not refund amounts already charged. To stop the next charge, cancel before the renewal date shown in StraSync billing settings or on your Paddle receipt.

Deleting a workspace does not automatically cancel an active Paddle subscription. Complete cancellation through StraSync billing or your Paddle buyer portal.

If a material technical issue prevents you from using StraSync as described, contact support@strasync.app first so we can attempt to resolve it quickly.

If the issue cannot be resolved and you believe a refund is warranted, contact billing@strasync.app and/or Paddle with details of the problem and any support correspondence. Where there is evidence of a material defect, refunds are handled in accordance with applicable law and Paddle's Refund Policy.

Please contact billing@strasync.app or Paddle before raising a chargeback with your bank or card issuer. Direct contact usually resolves billing issues faster.

If a chargeback is filed, workspace access may be suspended while the matter is reviewed. This does not affect lawful rights to dispute a charge under card-scheme or consumer-protection rules.

Paddle Buyer Terms: https://www.paddle.com/legal/buyer-terms

Paddle Refund Policy: https://www.paddle.com/legal/refund-policy

If there is a conflict between this StraSync Refund Policy and Paddle's buyer or refund terms regarding payment, tax, refunds, or chargebacks for a checkout transaction, Paddle's terms govern that transaction and Paddle's role as merchant of record.

StraSync billing & refunds: billing@strasync.app

StraSync product support: support@strasync.app

Paddle buyer support: https://paddle.net